The aptitude to format textual content inside a customer-facing chat interface, built-in into a printed service deployment, enhances the readability and visible enchantment of communications. This formatting contains choices resembling bolding, italics, lists, and hyperlinks. An instance includes an agent utilizing daring textual content to focus on key directions or making a bulleted listing to current a set of choices for a buyer.
Enabling enhanced textual content formatting improves comprehension, reduces ambiguity, and contributes to a extra skilled and interesting person expertise. Traditionally, plain textual content was the norm in on-line interactions, however the evolution of net applied sciences and person expectations has necessitated richer communication strategies, particularly inside customer support contexts. This function empowers brokers to supply simpler and visually organized help, resulting in improved buyer satisfaction.
The next sections element the configuration steps required to activate this wealthy textual content performance inside a deployed service setting and handle widespread troubleshooting eventualities.
1. Configuration settings
Configuration settings are the foundational component for enabling wealthy textual content inside a printed embedded service deployment. With out correct configuration, the wealthy textual content performance won’t be obtainable to brokers or seen to end-users. This direct causal relationship underscores the important significance of those settings. For instance, a selected configuration flag might must be enabled inside the service deployment’s administrative panel to activate wealthy textual content help. If this flag shouldn’t be set, the agent’s chat interface will solely settle for plain textual content enter. Understanding this dependency is essential for efficiently implementing richer communication options.
Moreover, configuration settings typically dictate the particular varieties of wealthy textual content formatting which might be supported. A deployment might enable for daring textual content, italics, and hyperlinks, however not help embedded pictures or {custom} fonts. The settings will decide which formatting choices are uncovered to brokers inside their chat interface. In a sensible software, a corporation may customise these settings primarily based on its branding pointers or compliance necessities, proscribing particular formatting options to keep up a constant person expertise and cling to regulatory requirements.
In abstract, configuration settings function the important change that prompts and defines the parameters of wealthy textual content capabilities inside printed embedded service deployments. Correctly understanding and manipulating these settings is paramount for attaining the specified degree of wealthy textual content performance and guaranteeing compatibility throughout the person base. Potential challenges embrace navigating advanced configuration menus and sustaining constant settings throughout completely different deployment environments.
2. Agent permissions
Agent permissions immediately govern the power of particular person brokers to make the most of wealthy textual content formatting inside a printed embedded service deployment. Acceptable permissions are important for enabling the specified performance and guaranteeing constant software of wealthy textual content options throughout buyer interactions.
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Position-Based mostly Entry Management (RBAC)
RBAC is a standard mechanism for managing agent permissions. Completely different roles (e.g., help agent, supervisor, administrator) are assigned particular ranges of entry to system options. As an illustration, an ordinary help agent position may be granted permission to make use of primary wealthy textual content options like bolding and italics, whereas a supervisor position may have extra permissions to handle templates containing wealthy textual content. Failure to assign the right position or modify permissions inside a job will forestall brokers from accessing wealthy textual content formatting instruments. This may result in inconsistent message formatting and a diminished buyer expertise.
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Granular Permission Settings
Extra refined programs provide granular permission settings that enable directors to manage particular points of wealthy textual content utilization. For instance, an agent may be permitted to insert hyperlinks however restricted from embedding pictures on account of safety issues. Equally, permission settings may management the size or complexity of wealthy textual content messages to stop potential efficiency points. With out fastidiously configured granular permissions, there’s a threat of exposing vulnerabilities or creating inconsistencies within the varieties of wealthy textual content allowed throughout completely different brokers or communication channels.
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Auditing and Compliance
Agent permissions associated to wealthy textual content formatting must be auditable to make sure compliance with inside insurance policies and regulatory necessities. Audit logs can monitor which brokers have used wealthy textual content options, the varieties of formatting utilized, and the timestamps of those actions. This info might be invaluable for investigating safety incidents or demonstrating adherence to accessibility pointers. The absence of correct auditing capabilities can hinder efforts to watch and management wealthy textual content utilization, doubtlessly resulting in non-compliance and safety dangers.
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Coaching and Documentation
Clear coaching and documentation are essential for brokers to know their permissions and how you can successfully make the most of wealthy textual content options. Brokers want to pay attention to the formatting choices obtainable to them, any restrictions in place, and the very best practices for utilizing wealthy textual content to reinforce buyer communication. Insufficient coaching can lead to inconsistent software of wealthy textual content, misuse of formatting options, and potential violations of compliance pointers. Due to this fact, complete coaching is a vital part of enabling wealthy textual content inside a printed embedded service deployment.
In conclusion, agent permissions type a important management layer within the implementation of wealthy textual content performance. Correctly defining and managing these permissions is paramount for guaranteeing safety, compliance, consistency, and efficient utilization of wealthy textual content options inside printed embedded service deployments. The success of enabling wealthy textual content relies upon considerably on fastidiously managing the permissions assigned to brokers.
3. Deployment compatibility
Deployment compatibility is a important think about enabling wealthy textual content inside a printed embedded service deployment. The success of enabling wealthy textual content performance is immediately contingent upon the compatibility of the deployment setting with the options. Incompatibility can manifest as rendering points, function unavailability, or full system failure. As an illustration, an older browser model or an outdated embedded service deployment might lack the required rendering engine to correctly show wealthy textual content formatting, leading to garbled textual content or a whole absence of formatting. This direct cause-and-effect relationship emphasizes the necessity for thorough compatibility assessments earlier than implementing wealthy textual content capabilities.
The sensible significance of understanding deployment compatibility lies in stopping person expertise degradation and guaranteeing constant performance throughout various platforms. For instance, if a buyer interacts with an embedded service deployment by a cell gadget with a restricted web connection, the wealthy textual content options might not load appropriately or might devour extreme bandwidth, negatively impacting the person’s notion of the service. Moreover, completely different deployment environments might adhere to various accessibility requirements, doubtlessly inflicting wealthy textual content formatting to violate accessibility pointers if not applied fastidiously. Thus, understanding the restrictions and capabilities of the goal deployment setting is paramount for delivering a constant and compliant wealthy textual content expertise.
In conclusion, deployment compatibility shouldn’t be merely a prerequisite however an integral part of enabling wealthy textual content inside a printed embedded service deployment. Failure to deal with compatibility points can result in inconsistent person experiences, practical impairments, and non-compliance with accessibility requirements. Due to this fact, a complete compatibility evaluation, encompassing browser variations, gadget sorts, and community situations, is important for a profitable and user-friendly implementation.
4. Supported formatting
The vary of formatting choices obtainable immediately influences the effectiveness of enabling wealthy textual content inside a printed embedded service deployment. Understanding the capabilities and limitations of supported formatting is important for attaining the meant communication targets and person expertise.
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Textual content Styling (Daring, Italics, Underline)
Primary textual content styling permits for emphasis and differentiation inside the chat interface. As an illustration, an agent may use daring textual content to focus on key directions or italicize particular phrases to point technical jargon. The supply and constant rendering of those types are elementary to the general usability of wealthy textual content options. If these types should not supported, the power to successfully convey that means and direct the person’s consideration is considerably diminished.
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Lists (Bulleted, Numbered)
Lists provide a structured strategy to presenting info, which is especially precious when offering step-by-step directions or outlining a number of choices. For instance, an agent may use a numbered listing to information a buyer by a troubleshooting course of. With out listing help, the agent could be compelled to current the identical info in a much less organized and doubtlessly complicated method. This highlights the significance of listing formatting for enhancing comprehension and decreasing ambiguity.
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Hyperlinks
Hyperlinks allow seamless navigation to exterior assets, permitting brokers to supply prospects with entry to related documentation, help articles, or different net pages. As an illustration, an agent may present a hyperlink to a selected product guide to help a buyer with a technical problem. The absence of hyperlink help would necessitate the agent offering prolonged URLs, that are susceptible to errors and detract from the general person expertise. Due to this fact, hyperlink performance is essential for enabling environment friendly and complete help.
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Code Blocks
Code blocks facilitate the sharing of code snippets or technical configurations with prospects, which is especially related in technical help eventualities. For instance, an agent may use a code block to supply a buyer with the precise syntax for a command-line instruction. With out code block help, the agent would want to resort to different strategies of conveying code, which are sometimes much less clear and should introduce formatting errors. This underscores the significance of code blocks for enabling exact and efficient technical communication.
The profitable implementation of “how you can allow wealthy textual content in printed embedded service deployment” is intrinsically linked to the vary and reliability of supported formatting choices. Every formatting function performs a selected position in enhancing communication, and the absence of even seemingly minor options can considerably impression the general person expertise and effectiveness of the help interplay.
5. Safety concerns
Enabling wealthy textual content inside a printed embedded service deployment introduces inherent safety concerns that should be addressed proactively. The potential for malicious actors to use wealthy textual content functionalities necessitates a strong safety framework. Cross-site scripting (XSS) assaults, for instance, might be launched by injecting malicious code inside wealthy textual content fields. If not correctly sanitized, this code can execute inside the context of a person’s browser, doubtlessly compromising delicate knowledge. Due to this fact, cautious enter validation and output encoding are paramount to stop such assaults. Failure to implement these safeguards renders the deployment susceptible, with doubtlessly extreme penalties together with knowledge breaches and reputational injury. The right dealing with of wealthy textual content enter is thus an inseparable part of safe service deployment.
Additional safety concerns come up from the potential for wealthy textual content for use for phishing assaults or the dissemination of malware. An attacker may embed a deceptively formatted hyperlink that redirects a person to a fraudulent web site or triggers the obtain of malicious software program. To mitigate this threat, it’s essential to implement URL filtering and validation mechanisms that may detect and block doubtlessly dangerous hyperlinks. Moreover, limitations must be positioned on the varieties of wealthy textual content components allowed. For instance, embedding arbitrary JavaScript or iframes must be strictly prohibited. Actual-world examples exhibit that inadequate safety measures can result in profitable phishing campaigns that leverage wealthy textual content formatting to impersonate professional organizations or people. This highlights the significance of prioritizing safety hardening when enabling wealthy textual content options.
In abstract, “Safety concerns” should not merely an ancillary facet of “how you can allow wealthy textual content in printed embedded service deployment,” however a elementary pillar upon which its secure and efficient implementation rests. Ignoring these concerns exposes the deployment to vital dangers, starting from XSS assaults to phishing scams and malware dissemination. Implementing sturdy enter validation, output encoding, URL filtering, and proscribing supported wealthy textual content components are important steps to mitigate these dangers and make sure the integrity and safety of the service. A complete strategy to safety is due to this fact indispensable.
6. Accessibility requirements
Accessibility requirements should not elective enhancements, however moderately elementary necessities when enabling wealthy textual content inside a printed embedded service deployment. These requirements be sure that people with disabilities can successfully entry and work together with the service, aligning with authorized mandates and moral concerns. The implementation of wealthy textual content options should be meticulously deliberate to keep away from creating boundaries for customers with visible, auditory, motor, or cognitive impairments. Failure to stick to those requirements can lead to authorized repercussions and a diminished person expertise for a good portion of the potential person base.
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Different Textual content for Photos
Photos embedded inside wealthy textual content require different textual content descriptions (alt textual content) for display screen readers to convey their content material to visually impaired customers. With out alt textual content, these pictures change into inaccessible, rendering the knowledge conveyed by them unavailable to those customers. As an illustration, a chart illustrating gross sales developments that’s included in a wealthy textual content message should have alt textual content that summarizes the important thing knowledge factors and conclusions. A service deployment that neglects alt textual content violates accessibility pointers and excludes visually impaired customers from totally understanding the knowledge introduced. Correct use of alt textual content ensures equal entry to visible content material.
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Enough Coloration Distinction
The colour distinction between textual content and background components inside wealthy textual content should meet particular ratios to make sure readability for people with low imaginative and prescient or coloration blindness. Inadequate distinction makes it troublesome or inconceivable for these customers to discern the textual content, successfully blocking their entry to the knowledge. For instance, gentle grey textual content on a white background would doubtless fail to fulfill distinction necessities. Adhering to established distinction ratios, as outlined by accessibility requirements resembling WCAG (Internet Content material Accessibility Tips), is important to offering a readable and accessible wealthy textual content expertise. Neglecting coloration distinction concerns immediately impairs the power of customers with visible impairments to understand the content material.
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Keyboard Navigation and Focus Indicators
All wealthy textual content components should be accessible by way of keyboard navigation, permitting customers who can not use a mouse to work together with the service. Moreover, clear focus indicators should spotlight the at the moment chosen component to information keyboard customers. As an illustration, a person ought to have the ability to navigate by an inventory of hyperlinks inside wealthy textual content utilizing the tab key, with a visual define indicating the at the moment centered hyperlink. A service deployment that lacks keyboard navigation or clear focus indicators creates a major barrier for customers with motor impairments or those that depend on assistive applied sciences. Offering full keyboard accessibility is important for guaranteeing equal entry to wealthy textual content functionalities.
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Semantic Construction and ARIA Attributes
The semantic construction of wealthy textual content content material must be preserved, and ARIA (Accessible Wealthy Web Purposes) attributes must be used to reinforce accessibility for display screen reader customers. Semantic HTML components (e.g., headings, lists) present inherent construction that display screen readers can interpret. ARIA attributes can be utilized to additional make clear the aim and state of interactive components. For instance, a custom-styled button inside wealthy textual content must be assigned the `position=”button”` ARIA attribute to point its perform to display screen readers. Ignoring semantic construction and ARIA attributes can result in misinterpretation of the content material by display screen readers, making it troublesome for customers with visible impairments to know the knowledge. Using these strategies ensures a extra sturdy and accessible wealthy textual content expertise.
In conclusion, adherence to accessibility requirements shouldn’t be an elective add-on, however moderately an integral part of how you can allow wealthy textual content in printed embedded service deployment. These requirements, encompassing different textual content, coloration distinction, keyboard navigation, and semantic construction, collectively be sure that people with disabilities can successfully entry and work together with the service. Ignoring these concerns not solely violates authorized and moral obligations, but in addition considerably diminishes the person expertise for a considerable portion of the inhabitants. Prioritizing accessibility is due to this fact important for creating an inclusive and user-friendly wealthy textual content expertise.
7. Testing protocol
The effectiveness of enabling wealthy textual content inside a printed embedded service deployment is essentially linked to the rigor and comprehensiveness of the testing protocol employed. A well-defined testing technique ensures that the applied options perform as meant throughout numerous environments and person eventualities. With out a sturdy testing protocol, unexpected points might come up, negatively impacting the person expertise and doubtlessly compromising the soundness of the deployment.
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Useful Testing
Useful testing validates that every wealthy textual content function operates appropriately and conforms to specified necessities. This contains verifying that formatting choices resembling bolding, italics, lists, and hyperlinks are rendered precisely throughout completely different browsers and gadgets. As an illustration, a testing protocol ought to embrace steps to verify {that a} hyperlink directs to the right URL when clicked from numerous gadgets. Useful testing additionally encompasses validating the habits of the system underneath completely different enter situations, resembling dealing with invalid URLs or excessively lengthy textual content strings. The absence of thorough practical testing can result in inconsistencies within the person expertise and potential safety vulnerabilities.
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Compatibility Testing
Compatibility testing ensures that the wealthy textual content performance performs constantly throughout a spread of browsers, working programs, and gadget sorts. This includes testing the rendering of wealthy textual content messages on completely different variations of Chrome, Firefox, Safari, and Edge, in addition to on iOS and Android gadgets. Incompatibility points can come up on account of variations in rendering engines or browser-specific safety insurance policies. For instance, sure formatting options may show appropriately in a single browser however be rendered incorrectly or blocked in one other. A complete testing protocol ought to embrace a matrix of supported environments and express steps to confirm compatibility throughout every. Failure to deal with compatibility points can result in a fragmented person expertise, with some customers unable to completely make the most of the wealthy textual content options.
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Safety Testing
Safety testing assesses the vulnerability of the wealthy textual content performance to varied assault vectors, resembling cross-site scripting (XSS) and injection assaults. This includes trying to inject malicious code into wealthy textual content fields and verifying that the system correctly sanitizes and encodes the enter to stop the code from executing. As an illustration, a testing protocol ought to embrace steps to inject HTML tags or JavaScript code right into a wealthy textual content message and confirm that the system doesn’t render them as executable code. Safety testing additionally encompasses validating the integrity of hyperlinks and guaranteeing that customers should not redirected to malicious web sites. The absence of rigorous safety testing can expose the deployment to vital dangers, doubtlessly compromising person knowledge and system integrity.
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Accessibility Testing
Accessibility testing ensures that the wealthy textual content performance complies with accessibility requirements, resembling WCAG (Internet Content material Accessibility Tips), and is usable by people with disabilities. This contains verifying that pictures have applicable different textual content, that coloration distinction ratios meet accessibility necessities, and that keyboard navigation is totally supported. For instance, a testing protocol ought to embrace steps to navigate the wealthy textual content interface utilizing a display screen reader and confirm that every one components are correctly introduced and accessible. Accessibility testing additionally encompasses validating that the system offers adequate suggestions to customers with disabilities, resembling visible cues for keyboard focus. Failure to deal with accessibility necessities can exclude a good portion of the potential person base and result in authorized non-compliance.
In conclusion, a well-defined and rigorously executed testing protocol is indispensable for efficiently enabling wealthy textual content inside a printed embedded service deployment. Useful testing, compatibility testing, safety testing, and accessibility testing are all important parts of a complete testing technique. By addressing these areas systematically, organizations can be sure that the applied wealthy textual content options perform as meant, present a constant person expertise, and adjust to safety and accessibility requirements. The robustness of the testing protocol immediately correlates with the general high quality and reliability of the deployment.
Ceaselessly Requested Questions Concerning Wealthy Textual content Enablement in Revealed Embedded Service Deployments
This part addresses widespread inquiries relating to the method of enabling wealthy textual content capabilities inside printed embedded service deployments. It offers concise and informative solutions to reinforce understanding and facilitate profitable implementation.
Query 1: What stipulations are essential earlier than trying to allow wealthy textual content options?
Previous to initiating the enablement course of, make sure the deployed service and related browser variations meet the minimal compatibility necessities. Confirm applicable agent permissions are configured to permit use of wealthy textual content formatting. Moreover, affirm a radical understanding of the safety implications concerned with accepting and rendering wealthy textual content enter.
Query 2: How are potential cross-site scripting (XSS) vulnerabilities mitigated when enabling wealthy textual content?
Mitigation methods embrace rigorous enter validation, output encoding, and the implementation of a content material safety coverage (CSP). Enter validation ensures that solely licensed formatting components are accepted. Output encoding prevents malicious code from being rendered. A CSP restricts the sources from which the service can load assets, additional limiting the potential for XSS assaults.
Query 3: What concerns must be addressed to make sure accessibility compliance for customers with disabilities?
Tackle accessibility by offering different textual content for pictures, guaranteeing adequate coloration distinction for readability, and sustaining keyboard navigability for all interactive components. Make use of semantic HTML and ARIA attributes to reinforce display screen reader compatibility and supply a extra accessible person expertise.
Query 4: How is the scope of supported formatting choices decided and customised?
The scope of supported formatting choices is usually outlined inside the service deployment’s configuration settings. Directors can selectively allow or disable particular formatting options primarily based on organizational necessities, branding pointers, and safety concerns. Customization choices might differ relying on the particular service deployment platform.
Query 5: What testing procedures are advisable after enabling wealthy textual content performance?
A complete testing protocol ought to embrace practical testing to confirm the right rendering of formatting components, compatibility testing throughout numerous browsers and gadgets, safety testing to establish potential vulnerabilities, and accessibility testing to make sure compliance with related requirements. Automated testing frameworks can streamline these processes.
Query 6: How are agent permissions managed to manage the usage of wealthy textual content formatting?
Agent permissions are usually managed by role-based entry management (RBAC) mechanisms. Completely different roles might be assigned various ranges of entry to wealthy textual content options. Granular permission settings may additionally be obtainable to manage particular points of wealthy textual content utilization, resembling the power to insert hyperlinks or embed pictures.
The profitable implementation of wealthy textual content options requires cautious consideration of safety implications, accessibility necessities, and compatibility components. A complete testing technique is important for guaranteeing a steady and user-friendly expertise.
The next part explores widespread troubleshooting eventualities encountered when enabling wealthy textual content capabilities, providing steerage on resolving potential points.
Ideas for Enabling Wealthy Textual content in Revealed Embedded Service Deployments
This part offers important pointers for efficiently enabling wealthy textual content options, specializing in key areas to make sure a steady, safe, and accessible implementation.
Tip 1: Prioritize Safety Assessments: Earlier than enabling wealthy textual content, conduct a complete safety evaluation to establish potential vulnerabilities, resembling cross-site scripting (XSS) injection factors. Implement sturdy enter validation and output encoding mechanisms to stop malicious code execution.
Tip 2: Implement Granular Permission Controls: Handle agent entry to wealthy textual content options by role-based permissions. Prohibit the usage of superior formatting choices, like embedding iframes or arbitrary JavaScript, to attenuate safety dangers. Frequently audit permission settings to make sure compliance with safety insurance policies.
Tip 3: Implement Strict Content material Safety Coverage (CSP): Deploy a CSP to limit the sources from which the service can load assets. This measure considerably reduces the potential for XSS assaults by limiting the execution of unauthorized scripts. Frequently evaluation and replace the CSP to adapt to evolving safety threats.
Tip 4: Guarantee Cross-Browser and Gadget Compatibility: Completely take a look at wealthy textual content rendering throughout numerous browsers (Chrome, Firefox, Safari, Edge) and gadgets (desktop, cell, pill) to establish and resolve compatibility points. Tackle rendering discrepancies and guarantee constant formatting throughout completely different platforms.
Tip 5: Adhere to Accessibility Requirements: Incorporate accessibility concerns into the wealthy textual content implementation. Present different textual content for pictures, guarantee adequate coloration distinction for readability, and keep keyboard navigability for all interactive components. Conduct accessibility testing to make sure compliance with WCAG pointers.
Tip 6: Set up a Strong Testing Protocol: After enabling wealthy textual content, implement a complete testing protocol that features practical, compatibility, safety, and accessibility testing. Automate testing processes the place doable to streamline verification efforts and guarantee ongoing stability.
Tip 7: Present Agent Coaching and Documentation: Equip brokers with the required coaching and documentation to successfully make the most of wealthy textual content options. Emphasize the significance of adhering to formatting pointers and safety greatest practices. Frequently replace coaching supplies to mirror adjustments within the service deployment or safety panorama.
Adhering to those pointers will assist guarantee a safe, accessible, and constantly practical wealthy textual content expertise inside printed embedded service deployments. Proactive planning and rigorous testing are key to mitigating potential dangers and maximizing the advantages of enhanced textual content formatting.
The next part concludes this text by summarizing the important thing takeaways and emphasizing the significance of a well-planned strategy to enabling wealthy textual content options.
Conclusion
This text has comprehensively explored the method of how you can allow wealthy textual content in printed embedded service deployments, emphasizing the important points of configuration, safety, accessibility, and testing. The mixing of wealthy textual content options considerably enhances the person expertise, but it surely requires cautious consideration of potential vulnerabilities and compliance necessities.
The profitable implementation of wealthy textual content hinges upon a strategic and well-planned strategy, incorporating sturdy safety measures, adherence to accessibility requirements, and thorough testing procedures. Steady monitoring and adaptation are important to sustaining a safe, accessible, and constantly practical deployment. Failure to prioritize these concerns might lead to compromised safety, diminished person expertise, and potential non-compliance points.
